10ph Terms & Conditions — Your Rights and Responsibilities on Our Platform

1.1 Age Requirement

You must be at least 21 years of age to register and use the 10ph platform. This requirement is mandated by Philippine gaming law and enforced by PAGCOR regulatory standards. 10ph strictly prohibits access by minors and reserves the right to request age verification documentation at any time. Any account found to be registered by a person under 21 will be closed immediately, all winnings will be voided, and any deposited real-money balance will be returned subject to verification of the original payment source.

1.2 Geographic Eligibility

The 10ph platform is intended for use by residents of the Philippines. It is your sole responsibility to ensure that online casino gaming and sports betting are lawful in your specific location before registering or placing bets. 10ph does not accept registrations from jurisdictions where online gambling is prohibited.

1.3 Registration Requirements

To create a 10ph account, you must provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, email address, and a valid Philippine mobile number. You agree to update this information promptly if it changes. Providing false registration information is a violation of these Terms and may result in permanent account closure.

1.4 One Account Policy

Each individual player is permitted to hold only one registered account on the 10ph platform. Duplicate accounts — whether created intentionally or accidentally — are prohibited. If you have forgotten your login credentials, use the account recovery function or contact 10ph support. Do not create a second account.

2.1 Know Your Customer (KYC) Verification

10ph is required under Philippine anti-money laundering regulations and PAGCOR compliance standards to verify the identity of all players. KYC verification requires submission of a valid government-issued photo ID (such as a Philippine national ID, passport, SSS card, or driver's license), proof of address, and in some cases, proof of payment method ownership. You agree to cooperate fully with any KYC request. Failure to complete KYC verification will result in withdrawal holds and may lead to account suspension.

2.2 Account Security

You are solely responsible for the security of your 10ph account credentials. You must:

• Choose a strong, unique password for your 10ph account that is not used on any other platform.
• Never share your login credentials with any other person.
• Log out of your account when using a shared or public device.
• Notify 10ph support immediately if you suspect unauthorized access to your account.

10ph will never contact you to ask for your password. Any communication requesting your password should be treated as fraudulent and reported to support immediately.

2.3 Account Information Accuracy

All information linked to your 10ph account — including your name, address, mobile number, email, and payment details — must be accurate and belong to you personally. Accounts registered under fictitious names or using another person's identity or payment methods are prohibited and will be permanently closed.

2.4 Inactive Accounts

An account is considered inactive after 12 consecutive months of no login activity. 10ph reserves the right to apply a monthly administrative fee to inactive accounts after this period, as detailed in our current fee schedule available in your account settings. You will receive advance email notice before any inactivity fees are applied.

3.1 Accepted Payment Methods

10ph currently accepts deposits via the following Philippine payment channels:

• GCash — instant deposit, minimum ₱100
• PayMaya — instant deposit, minimum ₱100
• BPI — bank transfer, credited within 15–30 minutes
• BDO — bank transfer, credited within 15–30 minutes
• Metrobank — bank transfer, credited within 15–30 minutes

All deposit amounts are denominated in Philippine Peso (₱). 10ph does not accept cryptocurrency deposits. Payment methods may be updated from time to time; the current list is always available in your account cashier.

3.2 Deposit Limits

The minimum single deposit is ₱100. Maximum single deposit limits vary by payment method and account verification level. Players may set additional self-imposed deposit limits via the Responsible Gaming tools in their account settings. Once a deposit limit is set and confirmed, increases cannot take effect for at least 24 hours.

3.3 Deposit Ownership

All funds deposited into your 10ph account must originate from a payment method that belongs to you and is registered in your legal name. Third-party deposits are strictly prohibited. If 10ph identifies a deposit from a payment source that does not match your registered account identity, the deposit may be reversed, the account suspended pending investigation, and the matter referred to relevant authorities.

3.4 Deposit Issues

If a deposit does not reflect in your 10ph balance within the expected processing time, contact 10ph support via live chat with your transaction reference number. Do not attempt a duplicate deposit before confirming with support that the original transaction failed.

4.1 Withdrawal Eligibility

To request a withdrawal from your 10ph account, you must have completed the full KYC identity verification process. Withdrawals are only processed to payment methods registered in your name that match your KYC-verified identity. 10ph does not process withdrawals to third-party accounts under any circumstances.

4.2 Withdrawal Processing Times

• GCash / PayMaya: Processed within 30 minutes for fully verified accounts during normal operating hours.
• BPI / BDO / Metrobank: Processed within 1–3 business hours. Bank cut-off times may affect same-day processing.

Processing times may be extended during periods of high withdrawal volume, public holidays in the Philippines, or when additional verification is required.

4.3 Withdrawal Limits

The minimum withdrawal amount is ₱200. Maximum withdrawal limits per transaction and per day are determined by your account verification level and are displayed in your account cashier. High-value withdrawal requests may require additional documentation review.

4.4 Bonus Balance & Withdrawals

Bonus funds and winnings derived from bonus play cannot be withdrawn until the applicable wagering requirements have been fully met. Real-money balance (non-bonus funds) may generally be withdrawn at any time, subject to the eligibility and KYC requirements above. See Section 5 for full bonus terms.

5.1 General Bonus Terms

All bonuses, free bets, cashback offers, and promotional credits offered by 10ph are subject to the specific terms of each promotion, as published on the 10ph promotions page at the time the offer is active. In the event of any conflict between a promotion's specific terms and these general Terms & Conditions, the promotion-specific terms will apply.

5.2 Wagering Requirements

Unless otherwise stated in the specific promotion terms, bonus funds must be wagered a minimum number of times (the wagering requirement) before any withdrawal is permitted. The applicable wagering multiplier is stated in each promotion's terms. Wagering contributions vary by game type — slot games typically contribute 100% toward wagering requirements, while live table games, baccarat, and sports betting may contribute at a reduced rate.

5.3 Bonus Expiry

Bonuses that are not activated within the stated claim window, and wagering requirements that are not fulfilled within the stated completion period, will result in the bonus and any associated winnings being forfeited. Expiry periods are stated clearly in each promotion's terms.

5.4 Bonus Abuse

10ph reserves the right to void bonuses and associated winnings, and to close accounts, if it determines that a player has engaged in bonus abuse. Bonus abuse includes but is not limited to: creating multiple accounts to claim the same bonus, employing low-risk wagering strategies specifically to complete wagering requirements without genuine gameplay intent, or coordinating with other players to exploit promotional structures.

5.5 Promotional Changes

10ph reserves the right to modify, suspend, or terminate any promotion at any time. Changes will be communicated via the promotions page and where possible by email to affected players. Continued participation in any promotion after changes are published constitutes acceptance of the revised terms.

6.1 Game Rules

Each game available on the 10ph platform — including live casino games powered by Evolution Gaming, slots from Pragmatic Play and PG Soft, online bingo, and sports betting markets — is governed by the specific rules of that game as displayed within the game interface or the sports betting platform. It is your responsibility to familiarize yourself with the rules of each game before playing.

6.2 Bet Finality

Once a bet has been confirmed and accepted by the 10ph platform, it cannot be cancelled or modified. Sports betting wagers confirmed before the start of the event are binding regardless of subsequent lineup changes, weather conditions, or other pre-match developments, unless specific terms for the relevant market state otherwise.

6.3 Malfunctions

In the event of a game or platform malfunction, 10ph reserves the right to void affected bets and refund staked amounts to player accounts. 10ph is not liable for any losses or disruption caused by technical malfunctions, internet connectivity issues on the player's side, or server-side maintenance windows. Malfunction voids play — winnings generated during a verified technical error are not payable.

6.4 Minimum and Maximum Bets

Minimum and maximum bet limits for each game or market are displayed within the game interface or betting platform at the time of play. 10ph reserves the right to adjust betting limits at any time and without prior notice.

The following conduct is strictly prohibited on the 10ph platform. Violation of any of the following may result in immediate account suspension, permanent closure, forfeiture of balance, and referral to PAGCOR or Philippine law enforcement authorities where applicable:

• Registering or operating more than one account on the 10ph platform.
• Providing false, incomplete, or misleading identity information during registration or KYC.
• Using another person's identity, payment credentials, or funds to register or transact on 10ph.
• Using automated betting software, bots, scripts, or artificial intelligence tools to place bets on the 10ph platform.
• Engaging in collusion with other players to gain an unfair advantage in any game or market.
• Exploiting software bugs, RNG errors, or pricing errors in sports betting markets for financial gain.
• Engaging in any form of money laundering, including using 10ph deposit-and-withdrawal cycles to process funds of illicit origin.
• Harassment, abuse, or threatening behavior directed at 10ph staff or other players via any communication channel.
• Attempting to reverse-engineer, decompile, or otherwise tamper with any part of the 10ph platform's software or security systems.
• Accessing the 10ph platform from a jurisdiction where online gambling is prohibited by local law.

10ph employs fraud detection systems, transaction monitoring tools, and manual review processes to identify prohibited conduct. All suspicious activity is logged and may be reported to PAGCOR and Philippine authorities in accordance with our legal obligations under the Anti-Money Laundering Act (AMLA) of the Philippines.

8.1 Suspension by 10ph

10ph reserves the right to suspend or close any player account at any time, with or without prior notice, if it determines — in its sole discretion — that the account holder has violated these Terms & Conditions, engaged in prohibited conduct, poses a fraud or money laundering risk, or if required to do so under PAGCOR regulations or Philippine law.

8.2 Balance on Closure

If an account is closed due to a violation of these Terms, any real-money balance remaining in the account may be withheld pending investigation. Bonus funds and bonus-derived winnings will be voided. Real-money balance that is confirmed as legitimately deposited and not connected to fraudulent or prohibited activity will generally be returned to the original payment source, subject to KYC completion and investigation outcome.

8.3 Voluntary Closure

You may request voluntary closure of your 10ph account at any time by contacting the 10ph support team via live chat. Upon voluntary closure, any remaining real-money balance (excluding uncompleted bonus funds) will be processed for withdrawal to your registered payment method within the standard withdrawal timeframes, provided KYC is complete.

8.4 Self-Exclusion

Players who wish to take a break from gaming may activate self-exclusion directly from their account settings. Self-exclusion is available for periods of 7 days, 30 days, 3 months, 6 months, or permanently. During a self-exclusion period, access to the account is blocked and no deposits or bets can be placed. Permanent self-exclusion cannot be reversed. Temporary self-exclusion periods cannot be shortened once activated.

To the fullest extent permitted by applicable Philippine law, 10ph, its directors, officers, employees, and technology partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the 10ph platform, including but not limited to:

• Loss of winnings due to technical malfunction, connectivity failure, or server outage.
• Delays in deposit crediting or withdrawal processing caused by third-party payment processors (GCash, PayMaya, BPI, BDO, Metrobank).
• Financial losses resulting from your own gameplay decisions.
• Unauthorized access to your account due to your failure to maintain credential security.
• Any actions taken by 10ph in good faith compliance with PAGCOR regulations or Philippine law.

10ph's total liability to any player arising from a single incident shall not exceed the total real-money balance held in that player's account at the time of the incident. Nothing in these Terms limits 10ph's liability for fraud, willful misconduct, or any liability that cannot be limited under Philippine law.

10ph processes your personal data in accordance with the Data Privacy Act of 2012 (Republic Act 10173) of the Philippines. By registering a 10ph account, you consent to the collection, use, and processing of your personal information as described in the 10ph Privacy Policy, which is incorporated into these Terms by reference.

Key data practices include:

• Your personal data is collected for the purposes of account management, KYC verification, payment processing, regulatory compliance, and customer support.
• 10ph does not sell or rent your personal data to third-party marketing companies.
• Data is shared only with service providers who are contractually bound to process it securely and only for the purposes specified.
• You have the right to access, correct, and in certain circumstances request deletion of your personal data. Contact 10ph support or refer to the full Privacy Policy for the process.

For the complete details of how 10ph handles your personal information, please review our Privacy Policy.

10ph reserves the right to amend, update, or replace these Terms & Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. Where changes are material, 10ph will make reasonable efforts to notify registered players via email or an in-platform notification.

Your continued use of the 10ph platform following the publication of updated Terms constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should cease use of the platform and may request voluntary account closure as described in Section 8.3.

It is your responsibility to review these Terms periodically. 10ph recommends checking this page whenever you receive a notification of changes.

12.1 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. The 10ph platform operates under the regulatory oversight of PAGCOR — the Philippine Amusement and Gaming Corporation.

12.2 Dispute Resolution

If you have a complaint or dispute regarding your 10ph account, gameplay outcome, payment processing, or any aspect of these Terms, you should first contact the 10ph support team via live chat (available 24/7 Philippine Standard Time). Our support team will attempt to resolve your complaint within 5 business days.

If your complaint is not resolved to your satisfaction through the support process, you may escalate the matter to PAGCOR's Player Dispute Resolution mechanism in accordance with PAGCOR's regulatory procedures. 10ph will cooperate fully with any PAGCOR-initiated dispute review.

12.3 Entire Agreement

These Terms & Conditions, together with the 10ph Privacy Policy and the specific terms of any active promotion, constitute the entire agreement between you and 10ph with respect to your use of the platform. They supersede all prior agreements, representations, or understandings, whether written or oral, relating to the same subject matter.

12.4 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable under Philippine law, that provision shall be deemed severable from the remainder of these Terms and shall not affect the validity and enforceability of the remaining provisions.