Safe Play First

Responsible Gaming at 10ph

10ph is committed to providing a safe, fair, and enjoyable gaming environment for every Filipino player. We believe that gambling should always be a form of entertainment — never a financial solution or a source of distress. Our responsible gaming program gives you full control over your 10ph experience, every step of the way.

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Age Restriction — Strictly 21 Years and Above

Under Philippine law enforced by PAGCOR, all online gambling activities are strictly restricted to individuals aged 21 years and older. 10ph enforces this through mandatory KYC (Know Your Customer) identity verification on all accounts. Any account found to be operated by a person under 21 will be immediately closed and all funds returned.

Our Commitment to You

10ph takes responsible gaming seriously — it is not just a legal checkbox for us. Here is what we actively do to protect every player on our platform.

Strict Age Verification

Every new 10ph account goes through a verified KYC process before any deposit or withdrawal can be made. We require a valid Philippine government-issued ID to confirm that all players are 21 years of age or older — no exceptions, whether you are signing up from Manila, Cebu, Davao, or anywhere across the Philippines.

Player-Controlled Limits

10ph gives you direct control over how much you deposit, wager, and lose within any given time period. Deposit limits, loss limits, and session time reminders can all be set from your account dashboard. Once a limit is set, it takes effect immediately — increasing a limit requires a mandatory 72-hour cooling-off period.

Self-Exclusion Program

If you feel that your gambling is becoming a problem, 10ph offers self-exclusion options ranging from a temporary 30-day cool-off period all the way to permanent account closure. During any self-exclusion period, your account cannot be accessed, and no marketing communications will be sent to you.

Behavioral Monitoring

10ph's responsible gaming system monitors account behavior patterns — such as extended session lengths, rapid deposit sequences, and abnormal betting activity — and proactively flags accounts that may indicate problematic gambling behavior. Our team may reach out to offer support resources.

Reality Checks & Session Limits

Playing for long stretches can distort your perception of time and money spent. 10ph allows you to set session time reminders that pop up at regular intervals — every 30, 60, or 120 minutes — giving you a clear picture of how long you have been playing and what your current session balance looks like.

24/7 Filipino-Friendly Support

Our support team is available around the clock — Philippine Standard Time (UTC+8) — via live chat from your 10ph account dashboard. If you are concerned about your gambling habits or the habits of someone you know, our team is trained to guide you toward the appropriate support resources without judgment.

Your Responsible Gaming Toolkit

All tools below are available directly from your 10ph account settings. They are free to use and take effect immediately unless stated otherwise.

Set a maximum amount you can deposit into your 10ph account over a defined period. You can choose from:

  • Daily deposit limit — maximum amount depositable in a 24-hour rolling window
  • Weekly deposit limit — maximum amount depositable across a 7-day period
  • Monthly deposit limit — maximum total deposits in a calendar month

Limits apply across all payment methods — GCash, PayMaya, BPI, BDO, and Metrobank. Reducing a limit takes effect immediately. Increasing a limit requires a 72-hour waiting period to give you time to reconsider.

A loss limit caps the total amount you can lose within a set time period. Once your loss limit is reached, all wagering activity on your 10ph account is automatically paused until the period resets. Loss limits can be configured as:

  • Daily (₱500 – ₱50,000 PHP)
  • Weekly (₱1,000 – ₱150,000 PHP)
  • Monthly (₱2,000 – ₱500,000 PHP)

Loss limits are a powerful budgeting tool that prevents chasing losses — one of the most common drivers of problematic gambling behavior among Filipino bettors.

Set a maximum session length so that your 10ph account automatically logs you out after a defined period of continuous play. You can also enable Reality Check notifications that display a pop-up at your chosen interval showing:

  • How long you have been playing in the current session
  • Your net win/loss position for that session
  • A reminder of the responsible gaming resources available to you

Reality checks are available at 30-minute, 60-minute, and 120-minute intervals. You can choose to continue playing or end the session after each check.

A cool-off period temporarily suspends your 10ph account for a short duration, giving you space to step back and reassess without committing to a full self-exclusion. Available durations are:

  • 24 hours
  • 7 days
  • 30 days
  • 90 days

During a cool-off, your account is inaccessible, no deposits can be made, and all promotional communications are suspended. You can request a cool-off from your account dashboard under Settings > Responsible Gaming.

Self-exclusion is a more formal and longer-term tool for players who feel they need to step away from gambling altogether. 10ph offers the following self-exclusion options:

  • 6-month self-exclusion — account suspended for 6 months; cannot be reversed early
  • 1-year self-exclusion — full 12-month suspension
  • 5-year self-exclusion — longer-term commitment to stopping gambling
  • Permanent self-exclusion — irreversible account closure with no future re-registration permitted under the same identity

During self-exclusion, 10ph will not send any promotional material to your registered email or mobile number. Any account balance remaining at the time of self-exclusion will be refunded to your verified withdrawal method within 5 business days.

To activate self-exclusion, contact our support team via live chat or email at [email protected] with the subject line "Self-Exclusion Request".

Are You Gambling Responsibly?

Take a moment to honestly reflect on your gambling habits. This quick self-assessment is not a diagnostic tool — but it can help you recognize early warning signs.

Quick Self-Check

If you answer "yes" to three or more of the following questions, we strongly encourage you to contact our support team or use one of the responsible gaming tools available on your 10ph account.

Do you find yourself gambling with money that was set aside for essential expenses — like rent, food, utilities, or your children's schooling?
Do you often chase losses — continuing to bet in order to recover money you have already lost in a previous session?
Have you borrowed money from family, friends, or a lender in order to fund your gambling?
Has someone close to you — a partner, parent, sibling, or close friend — expressed concern about how much time or money you spend gambling?
Do you feel restless, irritable, or anxious when you are not able to gamble, or when you try to reduce or stop?
Do you find that you need to gamble with larger and larger amounts of money in order to get the same level of excitement?
Have you ever lied to family members, your employer, or others about your gambling activity or the amount of money involved?
Do you spend a significant amount of time thinking about past gambling experiences or planning your next gambling session?

If you are concerned about your answers, please reach out to our 24/7 support team via live chat on your 10ph account dashboard. You can also activate a cool-off period or self-exclusion directly from your account settings — no lengthy process required.

Safe Play Tips for Filipino Bettors

Enjoying 10ph responsibly means keeping gambling fun and within your personal boundaries. Here are practical habits that help.

Set a budget before you play Decide on a fixed PHP amount you are comfortable losing before you open the 10ph app. Treat it like entertainment spending — once it is gone, the session ends.
Never gamble to make money The house always has an edge. Gambling is designed for entertainment, not as a side income or a way to solve financial problems — no matter how lucky a recent session felt.
Take regular breaks Step away from the screen every hour. Grab a coffee, take a walk, catch up with family. A clear mind makes better decisions — and reminds you that there is life beyond the game.
Never gamble when emotional Avoid playing when you are stressed, upset, or under the influence of alcohol. Emotional states impair judgment and often lead to impulse bets you would not normally make.
Watch your session time It is easy to lose track of time when playing live dealer tables or jackpot slots. Use 10ph's built-in session time reminders to stay aware of how long you have been playing.
Keep loved ones in the loop Gambling is healthier when it is not a secret. Let your family know you play at 10ph and roughly how much you set aside for it. Accountability helps keep habits in check.

How to Self-Exclude

Requesting a self-exclusion from 10ph is a straightforward process. Here is how it works.

1

Log in to Your 10ph Account

Access your 10ph account via the 10ph Login page. You will need to be logged in to initiate a self-exclusion or cool-off request.

2

Go to Account Settings

Navigate to Settings > Responsible Gaming from your account dashboard. All responsible gaming tools — including deposit limits, loss limits, and self-exclusion — are in this section.

3

Choose Your Option

Select the type of restriction you want: a cool-off period (24 hours to 90 days), a fixed-term self-exclusion (6 months to 5 years), or permanent closure. All options take effect immediately.

4

Confirm Your Request

You will receive a confirmation email to your registered address. Your account will be suspended immediately, and any remaining balance will be returned to your verified withdrawal method within 5 business days.

5

Need Help? Contact Support

If you are unable to access your account or prefer to speak with someone directly, contact our 24/7 support team via live chat or at [email protected] — subject: "Self-Exclusion Request".

What Happens During Exclusion

Once your self-exclusion is active, 10ph enforces the following protections automatically.

Your account will be immediately inaccessible — no deposits, no bets, no withdrawals (other than your existing balance refund) can be processed during the exclusion period.

10ph's marketing system will remove your contact details from all promotional lists. You will not receive SMS, email, or push notification campaigns for the duration of your self-exclusion. This happens automatically — you do not need to separately unsubscribe from marketing.

Any pending bonuses or promotional credits in your account at the time of self-exclusion will be forfeited in accordance with our Terms & Conditions. Only real-money funds will be returned.

During permanent self-exclusion, future re-registration attempts using the same identity details (name, date of birth, government ID) will be declined. 10ph takes this commitment seriously and shares exclusion data with PAGCOR where legally required to do so.

We strongly encourage players who self-exclude to also make use of device-level controls — such as blocking gambling websites through your internet service provider or using apps like GamBlock — as an additional layer of protection while on other platforms.

PAGCOR & Regulatory Oversight

10ph operates within the Philippine regulatory framework. Here is what that means for your player protections.

Philippine Amusement and Gaming Corporation (PAGCOR)

PAGCOR is the Philippine government authority responsible for licensing, regulating, and supervising all gaming operations in the Philippines. 10ph operates under PAGCOR's regulatory oversight, which means our platform must comply with strict standards for player protection, fair play, anti-money laundering, and responsible gaming. PAGCOR also operates its own responsible gaming programs, and Filipino players have the right to register with PAGCOR's national self-exclusion registry independently of any individual platform.

Fair Play Standards

All games available on the 10ph platform — from Evolution Gaming live dealer tables to Pragmatic Play slots and online bingo — are certified by independent testing laboratories for fairness, random number generation integrity, and correct payout percentages (RTP). PAGCOR requires these certifications for all licensed operators.

National Self-Exclusion

PAGCOR administers a national self-exclusion registry that bars individuals from entering land-based PAGCOR casinos and, where technically integrated, licensed online platforms. Filipino players wishing to extend their self-exclusion beyond 10ph to the broader regulated gambling industry can contact PAGCOR directly to register.

AML Compliance

10ph complies fully with the Philippine Anti-Money Laundering Act (AMLA — Republic Act 9160 as amended). All player accounts are subject to transaction monitoring and KYC requirements. Suspicious transactions are reported to the Anti-Money Laundering Council (AMLC) as required by law.

Getting Help

You do not have to deal with gambling concerns alone. Help is available — from 10ph directly, and from dedicated support organizations serving Filipino communities.

10ph Live Chat

Available 24/7 via your 10ph account dashboard. Our support team is trained in responsible gaming and can help you activate limits, cool-off periods, or self-exclusion without judgment.

10ph Support Email

Reach our responsible gaming team at [email protected] with the subject "Responsible Gaming" or "Self-Exclusion Request". We respond within one business day.

NCMH — Philippines

The National Center for Mental Health (NCMH) provides crisis intervention and counseling services for Filipinos dealing with behavioral addiction, including problem gambling. Crisis line available 24/7.

Gamblers Anonymous PH

Gamblers Anonymous has chapters across the Philippines including Manila, Cebu, and Davao. Peer support groups meet regularly and are open to anyone who believes they may have a gambling problem. Attendance is free and confidential.

Remember: Seeking help is a sign of strength, not weakness. Whether you are a player in Manila, Cebu, Davao, Quezon City, Makati, or anywhere across the Philippines — support is available to you. 10ph is committed to ensuring that every player who needs help gets access to it quickly and without barriers.

Play Smart. Play Safe. Play at 10ph.

Responsible gaming is at the heart of everything we do at 10ph. Set your limits, know your boundaries, and enjoy the best of Filipino online casino entertainment — safely and within your means.

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